frostbite-ram

Introduction

This Privacy Policy explains how frostbite-ram collects, uses, and protects your personal information when you use our website or services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws.

Information We Collect

We may collect and process the following types of personal information:

Information You Provide

Name and contact details when you submit booking requests
Email address for communication purposes
Service preferences and booking details
Any other information you choose to provide when contacting us

Information Collected Automatically

Browser type and version
Operating system
Pages visited on our website
Time and date of visits
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To process and respond to your service booking requests
To communicate with you about our services
To improve our website and services
To comply with legal obligations
To prevent fraud and ensure website security

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity: to fulfill service requests and communicate with you
Legitimate interests: to improve our services and maintain website security
Legal compliance: to meet regulatory requirements
Consent: where you have provided explicit consent for specific processing activities

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our website or conducting our business
When required by law or to respond to legal processes
To protect our rights, property, or safety, or that of our users

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking information is typically retained for up to three years after service completion.

Your Rights

Under data protection law, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure of your data
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise any of these rights, please contact us at [email protected]

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]
Address: 42 Riverside Gardens, Richmond upon Thames, Greater London, TW9 3LH, United Kingdom