Last updated: June 19, 2026
Welcome to the frostbite-ram website. These Terms of Use govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you should not use our website or services.
You may use our website for lawful purposes only. You agree not to:
The information provided on this website about our carpet cleaning services is for general informational purposes. While we strive to keep the information accurate and up to date, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or availability of the information.
Service descriptions, pricing, and availability are subject to change without notice. All services are subject to availability and confirmation.
When you submit a booking request through our website, you are making an enquiry about our services. A binding contract is only formed when we confirm your booking in writing via email.
We will make reasonable efforts to provide services on the agreed date and time. However, we reserve the right to reschedule services due to unforeseen circumstances, including weather conditions, equipment failure, or staff availability.
You must provide safe and reasonable access to all areas requiring cleaning. This includes ensuring adequate parking, clear pathways, and availability of electricity and water. Additional charges may apply if access conditions differ from those described during booking.
You may cancel or reschedule a confirmed booking by providing at least 48 hours notice. Cancellations with less than 48 hours notice may be subject to a cancellation fee.
All prices displayed on our website are in British Pounds (GBP) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice, but changes will not affect bookings already confirmed.
Payment terms will be agreed upon at the time of booking confirmation. We reserve the right to require payment in advance for certain services.
Our services are provided with reasonable skill and care. However, we cannot guarantee specific results, as outcomes depend on various factors including carpet condition, fiber type, age, and the nature of stains or soiling.
We are not liable for:
To the maximum extent permitted by law, we exclude all liability for:
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
All content on this website, including text, graphics, logos, images, and software, is the property of frostbite-ram or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may view, download, and print content from the website for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of third-party websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
This website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that:
You agree to indemnify, defend, and hold harmless frostbite-ram and its employees from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website or services, your violation of these Terms of Use, or your violation of any rights of another party.
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.
We encourage you to review these Terms of Use periodically to stay informed of any updates.
These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms of Use is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These Terms of Use, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and frostbite-ram concerning your use of the website.
If you have any questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 42 Riverside Gardens, Richmond upon Thames, Greater London, TW9 3LH, United Kingdom